Icicle Village Resort is committed to furthering the accessibility and usability of its website, https://www.iciclevillage.com. The Icicle Village Resort will be using the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA ("WCAG 2.0 AA") to guide its compliance. The relevant portions of WCAG 2.0 AA will serve as our primary web accessibility standard, though other standards may also be used to provide accessibility to the extent required by the Americans with Disabilities Act ("ADA"). Our website will be tested on a periodic basis in accordance with these standards in an effort to ensure accessibility. Some of the testing methods used may include assistive technology such as screen readers and screen magnifiers.

Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage on https://www.iciclevillage.com or any of our other destination websites, please contact us at info@iciclevillage.com. If you encounter an accessibility issue, please be sure to specify the particular web page in your email, and we will make all reasonable efforts to make that page accessible for you. If you prefer to call someone to address your concerns, please reach out to us at +1 800.961.0162.

Icicle Village Resort Accessible On-Site Facilities

Parking/Transportation:

• Handicap parking
• Front hotel entrance is located as close as 30 paces from the parking lot
• East hotel entrance is located as close as 4 paces from the parking lot
• Accessible vehicles can be accommodated

Restaurant:

• Wheelchair accessible restaurant entrance
• Accessible restrooms
• Wait staff will read menu for individuals who are blind or have low vision
• Closed captioning on publicly viewed televisions

Public Spaces:

• Wheelchair accessible entrance
• Wheelchair accessible corridors
• Wheelchair accessible elevators
• Ramp access to all public areas
• Lowered reception desk
• Accessible restrooms
• Closed captioning on publicly viewed televisions
• Assistive listening devices for meetings
• Guide dogs and service dogs welcome
• Braille and tactile signage for permanent rooms and spaces
• Staff will read printed/visual information to guests who are blind or have low vision

Accessible Routes:

• To the restaurant from the lobby: JJ Hills Restaurant & Bar is located on the hotel lobby level and is free of obstructions for access.
• To the restaurant from accessible parking: Enter the Icicle Village Resort lobby and JJ Hills
• Fresh Grill is located to the right of the lobby when entering the property.
• To the lobby from accessible parking: Icicle Village Resort parking lot is 30 paces directly in front of the entrance of the hotel.
• To reception/check-in desk: Located in the hotel lobby to the right of the entrance when entering the property.
• To elevators: Located in hotel lobby to the left of the entrance when entering the property and at the end of the hallway past the lobby.
• To the hotel pool: Hotel pool is located on the lower level, on the 1st floor from the lobby and exit to the right.
• To meeting room/ballroom area: Meeting rooms are located on the lobby level and lower lobby level. The lower lobby is accessible from lobby elevators. Entrance doors and hallways are sufficiently wide and floors are level and free from obstructions.
• To business center: Icicle Village Resort does not have an on-site business center.
• To exercise facilities: The Fitness Center is located in its own building near the Junction and is accessible from the lobby level. The entry door is sufficiently wide and floors are level and free from obstructions.

The property is sloped in places, so we advise our guests to exercise caution

Accessible Rooms:

• Alpine Accessible Queen
  • Two Rooms Available - 204 and 206 with 1 queen bed
  • Mobility accessible
  • Accessible roll-in shower
  • Accessible washbasin
  • Grab bars in the shower, adjacent to the toilet, and behind the toilet
  • Accessible Communication Features:
    • Visual fire alarms
    • Flashing light for incoming phone calls
    • TTY for guest use
    • Outlet within four feet of a phone
    • Television with closed captioning
    • Accessible Route to Room
    • Guestrooms are located on the lobby level and is accessible from the lobby. Entry door and hallways are sufficiently wide and floors are level and free from obstructions.


• Accessible Canyon Suite
  • One room available - 153 with one king bed and one queen sofa sleeper
  • Mobility accessible
  • Hearing accessible kits available
  • Accessible roll-in shower
  • Grab bars in shower, adjacent to the toilet, and behind the toilet
  • Accessible Communication Features:
    • Visual fire alarms
    • Visual notification for door knocker
    • Flashing light for incoming phone calls
    • TTY for guest use
    • Outlet within four feet of a phone
    • Television with closed captioning
    • Accessible Route to Room
    • Guestroom is located on the lower level first floor and is accessible from the lobby elevators. Entry door and hallways are sufficiently wide and floors are level and free from obstructions.


• Accessible Grand Fireplace View
  • One room available - 221 with one king bed and one queen sofa sleeper
  • Mobility accessible
  • Roll-in shower
  • Grab bars around shower, adjacent to the toilet, and behind the toilet
  • Accessible washbasin
  • Visual fire alarms
  • Flashing light for incoming phone calls
  • TTY for guest use
  • Outlet within four feet of a phone
  • Television with closed captioning
  • Accessible Route to Room
  • Guestroom is located on the lobby level of the hotel. Entry door and hallways are sufficiently wide and floors are level and free from obstructions.


• Accessible Deluxe Fireplace King
  • Two rooms available - 240 and 340 with one king bed and one queen sofa sleeper
  • Mobility accessible
  • Roll-in shower
  • Grab bars around shower, adjacent to the toilet, and behind the toilet
  • Accessible washbasin
  • Lowered bathroom fixtures
  • Visual fire alarms
  • Flashing light for incoming phone calls
  • TTY for guest use
  • Outlet within four feet of a phone
  • Television with closed captioning
  • Accessible Route to Room
  • Guestrooms are located on the lobby level and third floor of the hotel. Entry door and hallways are sufficiently wide and floors are level and free from obstructions.


• Accessible Deluxe Fireplace Two Queen View
  • Three rooms available - 149, 255, 355 with two queen beds and one queen sofa sleeper
  • Mobility accessible
  • Hearing accessible
  • Roll-in shower
  • Lowered bathroom fixtures
  • Grab bars around shower, adjacent to the toilet, and behind the toilet
  • Accessible washbasin
  • Visual fire alarms
  • Flashing light for incoming phone calls
  • TTY for guest use
  • Outlet within four feet of a phone
  • Television with closed captioning
  • Accessible Route to Room
  • Guestrooms are located on the lobby level, lower level, and third floor of the hotel. Entry door and hallways are sufficiently wide and floors are level and free from obstructions.