SPA GUIDELINES

Reservations: Advance reservations are required, and a credit card is needed to secure appointments. Call us at 509.548.7000. Guests are encouraged to make Spa appointments while booking their stay.

Attire: Dress comfortably, refrain from wearing jewelry, and leave any valuables in a secure location. The spa provides robes and slippers to enjoy during their service.

Check In: We ask that you arrive 10-minutes prior to the start of your service to get settled and complete and profile information, and to avoid any reduction in the length of your services. Reception staff will greet you and navigate you to changing and resting areas. In our Relax Room, we are pleased to offer a tranquil space with seasonal teas to help you unwind before your services.

Gratuity & Service Charge: A 20% taxable Service Charge is added to all treatments, 100% of which goes to Service personnel. You are welcome to add additional gratuity on your credit card at check-out, and envelopes are provided for cash tips as needed.

Cancellation Policy:Please provide a minimum of a 72-hour notice. If you are unable to do so, your card will be charged in full for all services. Late arrivals will not receive a time extension.

Age Guidelines: Spa services are provided to guests 18 years and older. Children may not be left unattended nor accompany adults during treatments.

Health & Safety: Please refrain from visiting the Spa if you or a household member have a fever, COVID-19 symptoms, a communicable illness, or if you are under an isolation or quarantine order/directive.

We ask that you respect the Spa's sanitation and hygiene standards and processes posted within the Spa and shared by employees. Please wash hands prior to beginning each treatment/service and share special sanitation or hygiene requests prior to arriving at the Spa.

Those in the first trimester of pregnancy will require a prescription for massage.